I had a bedbug scare (found a live bug) and Thomas (the owner) was great – he talked me through the signs of a bedbug problem over the phone (during evening hours) and ensured that I did not panic. He took the time to stop by when he was in the area the next morning. He was honest, and did not try to sell me any unnecessary treatments, since they were not warranted in my situation. He also educated me about prevention (moving the bed away from the wall, not storing items under the bed) and I was also able to purchase some inexpensive bedbug traps from him for my bedposts. That way, I can monitor for bedbugs in the future as I am sometimes at risk from encountering them through work. I highly recommend his services!