Here was our situation: we discovered we had bed bugs and did not have much time to figure out how to deal with them properly. I work part-time as a nurse, and my husband works (more than) full-time. We have two small children. We were tired and in the dark. Then we hired some generic pest control company for relatively cheap. He talked a big game. Long story short, he didn’t know what he was doing. He put down chemicals, dusted, etc., but had no clear game plan for how even to assess whether the bugs were gone, let alone eradicate them. So we were out a lot of money, still tired, still in the dark, still without time. It’s psychologically distressing.
My husband found K&A online and used their online chat at around 11pm at night. To our surprise, Thomas responded. As you’ll notice on his website and certainly if you talk to him by phone or in person, he DOES have a clear, meticulous, and time-tested game plan for bed bugs. The other guy spent 30 minutes by himself putting down chemicals and thought he was done. Thomas and his wonderful employee Robert patiently steam-treated everything for over four hours, together. We’re now several weeks out and K&A has done everything to ensure the process has gone smoothly and effectively (traps, monitors, phone calls, texts, even returning to re-steam treat just to be cautious). Our life has returned to normal: sleep, energy, work, and the general relief that we don’t have to spend 30 minutes with a flashlight investigating our couch before we sit down on it. If you have bed bugs, at least find a company or person who specializes in bed bugs. And if you’re looking for a bed bug specialist, K&A is the best.